Billing Terms & Conditions
Welcome to Fetamo. Please read these Billing Terms & Conditions carefully before making a purchase on our website. By placing an order, you agree to be bound by these terms.
1. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Other payment methods as indicated on our website
By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including any applicable fees and shipping charges.
2. Pricing
All prices listed on our website are in USD and are subject to change without notice. We reserve the right to modify prices at any time. The price you pay will be the price displayed at the time you place your order, subject to any applicable shipping charges.
3. Billing Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, payment method, and billing address, so that we can complete your transactions and contact you as needed.
4. Order Confirmation
After you place an order, you will receive an email confirmation with your order details. This email serves as an acknowledgment that we have received your order but does not signify acceptance of your order. We reserve the right to accept or decline your order for any reason.
5. Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection system. If we cancel an order, we will notify you by email and provide a refund for any amounts charged.
6. Shipping Charges
Shipping charges are calculated based on the shipping method selected and the destination of the order. The shipping charge will be displayed at checkout. We offer a flat shipping fee of $6.45 for all orders within the United States.
7. Subscription Billing
If you purchase a subscription service from Fetamo, your subscription will automatically renew at the end of each billing cycle unless canceled. You authorize us to charge your payment method for the recurring subscription fee. You can cancel your subscription at any time through your account settings or by contacting customer service.
8. Payment Disputes
If you believe there is an error with your billing, please contact us at [email protected] within 30 days of the billing date. We will investigate the issue and, if necessary, correct any errors. If we do not receive notice of a dispute within 30 days, the charges will be deemed accepted.
9. Refunds and Returns
You have 19 days from the date of delivery to return your item(s). To be eligible for a return, your item(s) must be unused, in the same condition that you received them, and in the original packaging. Once we receive your returned item(s) and inspect them, we will process your refund within 6-14 business days. Customers are responsible for the shipping costs associated with returning item(s).
10. Fraud Prevention
We use various fraud detection systems and procedures to protect against unauthorized transactions. If we suspect any fraudulent activity, we reserve the right to refuse or cancel any order and to hold or block your account until the issue is resolved.
11. Contact Information
If you have any questions or concerns about these Billing Terms & Conditions, please contact us at [email protected].
Thank you for choosing Fetamo. We appreciate your business and are here to ensure a smooth and secure shopping experience.