Frequently Asked Questions

Welcome to the Fetamo FAQ page. Here you will find answers to some of the most common questions our customers have. If you don’t find the answer you’re looking for, please feel free to contact us at [email protected].

General Questions

Q: What is Fetamo? A: Fetamo is an online store offering high-quality products. We focus on providing exceptional service and a seamless shopping experience.

Q: How can I contact customer service? A: You can reach our customer service team via email at [email protected]. We aim to respond to all inquiries promptly.

Ordering

Q: How do I place an order? A: To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I modify or cancel my order? A: Orders can be modified or canceled within 24 hours of placement. Please contact us at [email protected] with your order number and request. After 24 hours, the order may already be processed, and changes or cancellations may not be possible.

Payment

Q: What payment methods do you accept? A: We accept the following credit cards: Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card. All transactions are processed securely.

Q: Is my payment information secure? A: Yes, all transactions are processed through secure payment gateways to ensure your personal and financial information is protected.

Shipping

Q: What are your shipping times? A: Orders are processed within 3-6 business days. Shipping within the United States typically takes 7-10 business days.

Q: How much does shipping cost? A: We offer a flat shipping fee of $6.45 for all orders within the United States.

Q: Do you ship internationally? A: Currently, we only ship to addresses within the United States.

Returns and Refunds

Q: What is your return policy? A: You have 19 days from the date of delivery to return your item(s). Items must be unused, in the same condition that you received them, and in the original packaging. Customers are responsible for the shipping costs associated with returning item(s).

Q: How do I return an item? A: To return an item, contact us at [email protected] with your order number and reason for return. We will provide instructions on how to proceed.

Q: When will I receive my refund? A: Once we receive and inspect your returned item(s), we will process your refund within 6-14 business days. The refund will be applied to your original payment method.

Account and Privacy

Q: Do I need an account to place an order? A: While you can place an order as a guest, creating an account allows you to track your order, save your shipping information, and view your order history.

Q: How do you protect my privacy? A: We take your privacy seriously. We implement various security measures to ensure your personal information is protected throughout the transaction process.

Additional Assistance

Q: What should I do if I have a problem with my order? A: If you encounter any issues with your order, please contact us at [email protected]. We will do our best to resolve the issue as quickly as possible.

Q: How can I track my order? A: Once your order has been shipped, you will receive an email with tracking information. Use this information to monitor the delivery status of your package.

Thank you for choosing Fetamo. We are here to provide you with the best possible shopping experience. If you have any other questions, please don’t hesitate to reach out to us at [email protected].