Return and Refund Policy

At Fetamo, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Return & Refund Policy outlines the terms and conditions under which returns and refunds are accepted.

Return Policy

Return Window

  • You have 19 days from the date of delivery to return your item(s).

Eligibility Criteria

  • To be eligible for a return, your item(s) must be unused, in the same condition that you received them, and in the original packaging.
  • Items that are damaged, altered, or not in their original condition may not be eligible for a return.

Non-Returnable Items

  • Certain types of items are exempt from being returned, including perishable goods, custom products, and gift cards. Please contact our customer service team for more information on non-returnable items.

How to Return an Item

  1. Initiate a Return: To start a return, please contact us at [email protected] with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive instructions on how and where to send your package. Please do not send your item(s) back without receiving return authorization from our customer service team.
  3. Shipping Costs: Customers are responsible for the shipping costs associated with returning item(s). Shipping costs are non-refundable.

Refund Policy

Refund Process

  • Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process your refund within 6-14 business days. The refund will be applied to your original method of payment.

Partial Refunds

  • In certain situations, only partial refunds may be granted (e.g., items not in their original condition, items damaged or missing parts for reasons not due to our error).

Late or Missing Refunds

  • If you haven’t received a refund after the expected processing time, please check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] for further instructions.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, or if you need assistance with your return or refund, our customer service team is here to help. Please don’t hesitate to reach out to us at [email protected].

Thank you for shopping with Fetamo. We appreciate your business and are here to ensure a smooth and satisfactory shopping experience.